Price Match Policy

Shop with Confidence

We want to make sure that your shopping experience at Quality Mobile Video is truly remembered. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer or at a local retail competitor's store.

What Qualifies?

Your product may be eligible for price matching if it is:

1. Identical to the competitor's product. The product must be a matching brand, model number and color to qualify.
2. Immediately available at a qualifying online retailer, or a local competitor. We match local retail competitors (including their online prices) and these qualifying online retailers: Amazon.com (Must be sold by Amazon.com), Crutchfield.com, BestBuy.com (Must be sold by BestBuy.com), Newegg.com (Must be sold by Newegg.com), and SonicElectronix.com.

Here's how:

• If you find a qualifying lower price online, call 1-800-363-0096 and advise a sales counselor that you have found a lower price.
• On qualifying products, Quality Mobile Video will then verify the current price to complete the price match.

Limitations:

• Our Price Match Guarantee covers new items (excludes clearance and open-box items). One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.
• Online prices of retailers not listed in the "What Qualifies" section.
• Products shipped from or sold by third-party sellers on websites.
• Pricing only available to select groups of customers including loyalty offers
• Special daily or hourly sales
• Thanksgiving Day through the Monday after Thanksgiving prices

Tech Support

Get one-on-one expert help and advice

Have some technical questions about your new system?

Lifetime tech support for every product you purchase.

Los Angeles California based Tech Support team is available 5 days a week.

Monday - Friday: 8:00 am - 5:00 pm (Pacific time)

Contact us:

• Send us and email
• Sending us a message via Chat Widget
• Call Us 800-363-0096

Our experts can help with setup, troubleshooting, or anything else you may need!

¡Hablamos Espanol!

Estamos disponibles 5 días a la semana.
Lunes a viernes, 8:00 am - 5:00 pm
(hora del Pacifico)

How can I track my order?

How can I track my order?

Once you have placed an order you will receive an email with your order number. This order number can be used to track your order status.

Track my order

Orders are usually shipped within 1-2 business days. Order statuses will be updated as the order is processed. After your order has shipped; you can track your order by clicking above and entering your order number and email address.

When will my order ship?

When will my order ship?

Most orders ship within 1-2 business days

Most products are shipped within 1-2 business days. Order ship time is based on product availability in our warehouse. Orders are shipped via UPS / FedEx or USPS ground, which will take 2 - 6 business days from date of shipment to receive via an economy method. An order confirmation will be sent indicating your order has been accepted by our system, this will contain your order number. If there is an unexpected delay in your order you will be notified by the next business day.

Most orders received by 2PM Pacific Time Monday - Friday ship the same day.

Business days include Monday - Friday and exclude national holidays
Allow extra time for items that are:

• large or heavy
• shipped directly from the manufacturer( Subwoofers and enclosures)
• out-of-stock items
• items shipped to APO/FPO addresses and other U.S. territories outside of the 48 contiguous states

Need your items sooner?

Expedited shipping methods are available for most items. Shipping rates can be calculated simply by adding an item to the shopping cart and entering your postal code prior to checking out.

Expedited shipping options:

• Next-day
• 2-Day Air (Business Days)
• 3-Day Air (Business Days)

Cross Connecting Two Headrest DVD Players

Cross Connecting Two Headrest DVD Players

Wiring Two DVD players together.

Play the same source on both screens.
The main thing to remember is to take the output of one unit and connect it to the input of the other unit.

Car Stereo Radio Power Wiring Guide

Car Stereo Radio Power Wiring Guide

Car Stereo Wiring Guide

Warning: Disconnect the negative terminal of the battery before beginning any installation

Wire Color Legend

Return an item

Return an item

We are here to help!

You can return items that are complete and like new within 30 days of its shipment for a full refund, exchange, or store credit. Some exclusions apply

Accepting a Return

If for any reason you aren't satisfied, you can return your item in its original condition for a refund or exchange. If unit has been installed it can no longer be returned. If product is not returned in its original condition including boxes, manuals, or the original container the return will be subject to a 20% restocking fee. If you have any questions about our return procedure, please don't hesitate to contact us.
Items must be new
AIXNAV may refuse a customer return or charge a restocking fee when the returned item is not like new.
Exclusions: items that are not refundable are listed on the exemption below.
If you have any questions about our return policy, please give us a call prior to placing your order at 800-363-0096.
Non-returnable items:

• Special order items
• Vehicle Specific Headrests and Vehicle Specific Headrest DVD Players (I.E. Rosen, Vizualogic, and Audiovox)
• Items that have been installed
• Interface Modules (I.E. Audio system interface, Navigation interface)
• Activated XM Radio Receivers
• All Cables and cabling
• Cellular phones, batteries, and accessories
• Installed Wiring Harnesses
• Mounted subwoofers and subwoofer enclosures
• Remote Controls
• FLIR Systems
• Used prepaid installation cards
• Items with missing or defaced serial numbers
• Items returned damaged due to improper packaging

Non-refundable expenses: Shipping services, customs and duties (international) and installation services are not eligible for refund or compensation. All items or packages shipped free of charge will be subject to a $12 shipping fee.
Refused delivery: All refused shipments will be assessed two transportation charges.
Items Automatically Subject to 20% Restocking Fee

• Home Video Products
• Portable DVD Players
• Portable Navigation Systems
• In Dash Navigation Systems

Request a return

To return a mobile video item to AIXNAV.com, follow the process below:

• Login to you account by clicking <" >here
• Click on the link under my account labeled RMA
• Your order information should appear
• There is a link on the upper right hand corner labelled Request New RMA
• Enter all relevant information to the return

Things to keep in mind

• Once the return is accepted you will receive an e-mail indicating your return has been accepted
• Place all the original packaging in the box, including the instruction manual and all accessories. Enclose return slip with the RMA number
• Ship package in a shipping carton insured to our return center using a shipper of your choice unless a label has been provided for you.
• For a FedEx location nearest you, call 1-800-463-3339 or visit .
• Refunds can take up to 1 - 2 weeks to appear on your statement. Original shipping amount will not be refunded. A $12.00 service fee will be charged on all items shipped free of charge.
• Once your return is received, it will be reviewed by our Quality Assurance department. You will receive notification regarding your return or exchange within 5 business days.

Please note: All returns must be shipped back in a shipping carton. Items cannot be shipped back in product boxes.
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, scratched, altered, or damaged in any way cannot be accepted for return.

Do you ship internationally?

Do you ship internationally?

Does AIXNAV.com ship Internationally?

Yes, AIXNAV.com does ship internationally. Charges for international shipments are at additional costs.

What international countries do you serve?

Currently served international destinations:

• Canada
• United Kingdom
• Germany
• Austria
• Switzerland
• Denmark

IN THIS ARTICLE

• How to get a shipping quote
• What transportation charges are included?

How do I get a shipping quote?

From your mobile device
1
Add the items that you would like to purchase to your cart.
2
Click on your cart icon.
3
Scroll down to the Estimate Shipping Cost

4
Enter your Country, State/Province, and Postal code
5
Click on Get a Quote

From your desktop computer
1
Add the items that you would like to purchase to your cart.
2
Click on your cart icon.
3
Scroll down to the Estimate Shipping Cost

4
Enter your Country, State/Province, and Postal code
5
Click on Get a Quote
We utilize 3 Major carriers for transportation, FedEx, UPS and USPS. Charges for international shipments are at additional costs. Our shipping calculator will display transportation charges, however; it will not display import duties and taxes assessed by local governments. You will be responsible for all import duties and axes.

Are duties and taxes included?

• U.S.A. Destinations: Taxes are included for destinations within the Unites States.
• International Destinations: Duties and taxes are not included in purchase price.

✔ International orders are subject to cancellation. You will receive an email if your order has been cancelled.

Axxess AX Interface with Steering wheel control - Reset revision

Axxess AX Interface with Steering wheel control - Reset revision

Why do I need to reset the interface?

Incorrect setting of the Axxess interface can cause the steering wheel control to not work correctly. This is usually caused by turning the key without having the steering wheel lead connected to the aftermarket radio. In this event you will need to reset the interface in order for the interface to reprogram itself.
Applicable models:

IN THIS ARTICLE

• How to reset the Axxess interface
• LED Troubleshoot
• Metra Technical Support Phone Number

Resetting the Axxess interfaces

Note: Before proceeding, remember the position of the potentiometer by marking the housing with a pen or pencil.
1
With the radio on, turn the potentiometer.

Turn back to original position.
LED will begin to flash rapidly. This indicates the interface is in the reprogramming process.
2
The LED inside the interface will turn off for a couple of seconds, then flash rapidly, then flash slowly (up to 18 times). This indicates the which radio is connected to the interface and turn off. Pay attention to the amount of flashes there are. This will be needed in the event of troubleshooting. Refer to the following guide for more information.
3
Within a few seconds the LED will turn on and the radio will turn off.
4
Within a few seconds the LED will turn off. Within a minute the LED will turn off, and radio will come back on, indicating the interface has reset and initialization was successful.

LED Troubleshooting

L.E.D. feedback

The (18) Red L.E.D. flashes represent what brand radio the AX-FD1-SWC believes it is connected to. Each flash represents a different radio manufacturer. For example, if you are installing a JVC radio, the AX-***-SWC will flash (5) times. Following is a legend that dictates which manufacturer corresponds to which flash.

L.E.D. feedback legend:

* Note: If the AX-FD1-SWC flashes Red (7) times, and you do not have an Alpine radio connected to it, that means the AX-FD1-SWC does not detect a radio connected it. Verify that the 3.5mm jack is connected to the correct steering wheel jack/wire in the radio.
** Note: Part number AX-SWC-PARROT is required (sold separately). Also, the Parrot radio must be updated to rev.
† Note: If you have a Clarion radio and the steering wheel controls do not work, change the radio type to the other Clarion radio type; same for Eclipse. The following section explains how to do this
‡Note: If you have a Kenwood radio and the L.E.D. feedback comes back as showing as a JVC radio, change the radio type to a Kenwood. The following section explains how to do this.

Metra / Axxess Technical Support

If you have difficulty installing this product, please contact us. Before doing so, check the instructions again and make sure the installation is done exactly as described. Before you call, disassemble the vehicle and be prepared to perform the troubleshooting steps.

Hours of Operation

Hours of Operation
Phone and Chat support Service Hours
Our phone experts are based in China. We are commited to finding you the right product and answering all of your technical questions.

Monday - Friday: 8:00 am - 6:00 pm (Pacific time)

Saturday: 8:00 am - 5:30 pm (Pacific time)